How does it work? FAQ

Have your very own special personalized illustration for your special milestone from Wedding invitations, Guestbook "alternative," Birthday Invitations or even Baby Shower. Or if you are looking for a special keepsake to gift to your loved ones.

PROCESS?
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Step1: Browse
Select the type of illustration you want and how many people/pets that need to be drawn. Then select when you would like to see your first draft. Depending on the product you have chosen. There is two choices. 1 fully customisable illustration and the other where only hair and Skin tone and minor clothes can only be changed. The product description will specify what can and can't be changed.

Step2: Send your details

Once you have purchased your item. Send through your pictures/brief to service@prettytimely.com once your placed your order if the it can't be done in the notes.

Step3: Proof and Edits
Then in as little as 7 business you will receive a draft to review
If there is no changes you can print from that file supplied or if you have for us to print it will be sent to the printer on your behalf.
If there is changes please allow at least 3 business days for use to make the changes. 2 round of changes are complementary. Any additional after this is $15usd.  Changes can only be minor. If it has to be redrawn to a new pose that is different to the original request or redrawn to a new photo as you prefer us to use another photo of your face this will be considered a new illustration

Custom request?
If you have a special request please send it to service@prettytimely.com and someone will get back to as soon as possible with quote.


FOR 100% CUSTOM ILLUSTRATION - DO I NEED TO BE WEARING THE CLOTHES I WANT DRAWN ?
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No, just send through the outfit you want to be drawn and even a pinterest hairstyle sample and we will do the rest

PHOTOS: BEST RESULTS FOR FULL CUSTOM ILLUSTRATIONS?
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Please note we rely on your picture so it's very important the picture you send through is good quality.

- High resolution photo that shows your features properly
- Natural daylight
- No filter used
- photo that shows all your face and hair. No cropped in selfies or wearing sunglasses and hats

REFUNDS?
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Once work has commenced there is no refund. As you are paying for the time to illustrate this for you. Not all printers are equal. They all print differently it is the responsible of the printer for the quality they print. The files are high resolution PDF files set for printing the size you need. Please check your printers spec and ensure you supply the spec for us to ensure best outcome so we supply the right format file for your printer. There is no refund if you printer does not print the file properly - it is the printers responsibility to match the PDF/Jpeg file supplied.

HOW WILL I GET THE ARTWORK?
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Your artwork will be emailed to you. Make sure you register with the email you want the artwork to be sent to you. Please note we receive a large volume of orders and messages. So its important to register the correct email as we are not responsible if the artwork is sent to the incorrect email.

WHERE CAN I PRINT?
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Any company that offers professional office printing in your Country. In the USA it would be Fedex, Staples, Office depot. For Australia Snap printing, Office works or Kwikopy are all good options

DESIGN STUDIO HOURS
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The design studio is open Mon to Friday. It is not open on weekends and public holidays. So please note if you order on the weekend you order will be processed on Monday.

REFUNDS?
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Once work has commenced there is no refund. As you are paying for our time to illustrate this for you. We advise you to get a second pair of eyes before you send to your printer. We are not responsible if you have sent the file to the printer and discover a typo after it has been printed. It is your responsibility to ensure you have captured everything before you send your file to the printer. Please note, not all printers are equal. They all print differently and we arenot responsible for the quality your printer outputs. We are more then happy to work with your printer spec. However their is no refund if you printer does not print the file properly - it is the printers responsibility to match the PDF supplied. 
 

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PLEASE NOTE
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Every effort has been made to represent the true colours but it may vary from screen to screen and printer to printer. This is a non-editable file. This is for a digital copy of the design only, and does not include paper or printing.

Please read our store policy carefully before making a purchase. By purchasing PrettyTimely products, you have read and agreed to our terms listed. Files are for personal use only and may not be commercially reproduced, resold or distributed.

©PrettyTimely 2020 All rights reserved.

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